Refund policy

Returns Policy

If you are not satisfied with your purchase, please contact us at info@thevioletcrownatx.com. We would like to understand and try to solve your concerns. We can offer refunds only as store credit.

Heat damage

WE ARE NOT RESPONSIBLE FOR HEAT-RELATED ISSUES.  PLEASE DO NOT SCHEDULE SHIPPING DURING SUMMER MONTHS TO PREVENT POTENTIAL HEAT DAMAGE TO WINE. 

Re-shipping a Package

If a package gets returned to us after three failed delivery attempts, we can only re-ship the wine upon payment of a re-shipping fee to be determined based on shipping address and number of bottles. Shipping wine is extremely expensive, we are sorry about this, but we have no other choice. Please make sure there's always someone at the address you enter as your shipping address.